Terms of Use
Please read with understanding before using our services
The (Ghazi) application owned by (BALON Information Technology Company) allows its members who use the service to order from stores through its website or its applications on the phone.
Ghazi provides you with an easy way to deliver your orders to the stores displayed on the website. The purpose of this site is to provide a simple and convenient service to customers and connect them with stores in their area that can provide external orders. Interactive for customers to choose orders in an easy and fast way, we have created the site to be a comprehensive electronic complex and Ghazi is a commercial electronic site for delivering store orders through the Internet.
Ghazi does not sell or interfere in any way in the production, manufacture or preparation of any products produced in stores, and what this online market provides to users is only to provide the ability to search and find local stores participating in the site, which provide and deliver to their addresses and order through it. These stores are solely responsible for complying with the laws, regulations, systems, standards and standards applied in the country, such as those related to the preparation, preparation, sale, marketing and safety of the product. However, it is important for users to understand that Ghazi does not in any way independently confirm or guarantee the reliability or quality of the Stores’ products, the ingredients or quality of any products, or that the Store complies with applicable laws and regulations for the preparation of the product, as this responsibility lies with the Store alone. Buyers should review the information provided by the Stores on the Site and online or requested by Buyers directly from the Stores regarding the quality of the product and the reliability of the Store, as well as its compliance with applicable laws and regulations. Ghazi does not in any way guarantee the quality or quality of any product, or that the food is not in compliance with applicable laws and regulations, nor does it guarantee that the menu displayed on the Site matches what is actually provided to users. In addition, the Store may promise that the food is prepared according to special standards such as “organic”, “macrobiotic”, or special allergy standards such as “nut-free”, “gluten-free” or “lactose-free”. However, Ghazi does not independently verify or confirm these promises. Ghazi shall not be liable or responsible for any food or services provided by stores that are unsanitary, cause injury or are unacceptable to buyers, or do not meet buyers’ expectations in any way. Buyers are solely responsible for verifying the correctness of delivery addresses and Ghazi shall have no liability or responsibility for any incorrect addresses. All food preparation is the responsibility of the store accepting the order. It is worth noting that the store will take all possible measures it can to meet the specified delivery time, however, the delivery time may be affected by factors outside its control and therefore cannot be guaranteed. We will inform you if we become aware of any unexpected delay. When you select an order from the list of delivery restaurants available to you, you can place your order by clicking on the “Place Order” button. Please note that it is important that you review the information you enter and correct any errors before clicking on the “Place Order” button, as when clicking on this entry errors cannot be corrected. Upon receipt of your order, Ghazi will begin to process the order and we will send a message on the final page stating that your order has been received and is being sent to the store. If the store rejects the order, you will be notified and we will not be obligated to provide the services. The customer has no right to cancel the order after it has been accepted by the store. Although every effort is made to ensure that the correct prices and descriptions are maintained, we reserve the right to cancel any order containing incorrect information. The order may then be cancelled by the store after you receive the confirmation message that it has been sent to the store. Ghazi and the stores affiliated with it reserve the right to cancel any order before or after acceptance, and we will notify you immediately of any such cancellation.
By using Ghazi services, the member accepts and acknowledges the following: that the information provided in the registration form is correct, provided that this information is required, and that the member is solely responsible for any losses that may arise from any incorrect or insufficient information (for example, forgetting the password) and in such cases his membership will be terminated. The member is solely responsible for all ideas, opinions and personal data that he mentions while using Ghazi services, as well as for all files uploaded to Ghazi and personal information sent, and Ghazi will not be responsible in any way for those files, or for access to any services provided through Ghazi that is not authorized or in any way other than that specified by Ghazi, and not to change the software in any way, and to compensate Ghazi for all material and moral losses in the event that the member does not comply with the above-mentioned articles. Ghazi will not be responsible for any damages that may arise from reading the data belonging to any members by any unauthorized individuals. The member must not send any messages that are threatening, immoral, racist or contrary to local laws and international agreements. Any correspondence, addresses or pseudonyms must not be in violation of the regulations, public morals, good behavior and laws. The user is obligated not to harass and/or threaten other users, or any of Ghazi's customer service employees, and not to act in a way that affects the use of the services by other users, and not to send, print, distribute or circulate any immoral, inappropriate or illegal materials or information that may cause harm to the names of any persons or institutions, or advertise, sell or offer to sell any products or services, or participate in any harmful acts such as surveying, competition or chain letters, and not to send any information or programs that may damage the information or software on other users' devices. All records or materials obtained through the use of Ghazi's services are within the user's consent, and the user will be fully responsible for any damage or loss of information or any other losses resulting from that to the user's computer, and the user is not entitled to claim compensation for any losses arising from the use of the service, and he is also obligated not to use Ghazi's services for any commercial or advertising purposes without obtaining Ghazi's consent. Ghazi may monitor all systems at any time or on an ongoing basis. Ghazi may use its system for commercial purposes.
Not to send any information by e-mail that is prohibited by law or distribute any unauthorized messages such as chain letters, malware, etc., and not to record and misuse any personal information belonging to others. The member himself is responsible for all types of actions carried out under the name of "User". Members shall pay the service fees requested in advance upon delivery of the Products, otherwise the Products will not be delivered to the Customers, not access the Site or Services using a third party account/registration without the express consent of the Account Holder, not use the Site for illegal purposes, not commit any infringing acts on the Site or with respect to the Content on the Site, not use the Site to conduct any commercial activities other than the authorized use of Ghazi Services, not copy any Content, including but not limited to the content of third party store listings and reviews, for re-publishing in print or online, not create store reviews or record any entries for or with any commercial or other purpose or intent that is not consistent in good faith with the purpose of creating the Site, not attempt to gain unauthorized access to the computer systems of others from or through the Site, not interfere with another person or third parties’ use of the Site, not upload or transmit viruses or other harmful, disruptive or destructive files, and/or not disrupt, interfere with or otherwise cause damage to or breach the security of the Site, or any Services, software or hardware associated with the System, Accounts, Passwords, Servers or Networks connected to or accessed from the Site. To it through the Sites or affiliated or linked sites (including those of our partner stores). All users who are minors in their place of residence (generally under the age of 18) must have the permission of their legal guardian, and be directly supervised by their legal guardian or parent when using the Site. If you are a minor, your legal guardian must read and review this Agreement prior to your use of the Site. Other than personal information, which is covered in Ghazi’s Privacy Policy, any material you transmit or post to this Site will be considered non-confidential and non-proprietary. Ghazi will have no obligations with respect to such material. Ghazi and our designees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things therein for any and all commercial and non-commercial purposes. You are prohibited from posting, uploading or transmitting to or from the Site any material that: violates any applicable local, state, national or international law. Unlawful or fraudulent, amount to unauthorized advertising, or contain viruses or other harmful software. You may not misuse the Site (including by hacking). Any comments or feedback posted by the user on the Site must not: Contain any defamatory, obscene or infringing material; Promote violence or discrimination; Infringe another person's intellectual property rights; Violate any legal duty owed to a third party (such as a duty of confidentiality); Promote illegal activity or invade another person's privacy; Give the impression that you are the author of or are used to impersonate another person or misrepresent your affiliation with another person. The prohibited actions set forth in the above paragraphs are non-exhaustive. Ghazi will indemnify and hold harmless Ghazi for all costs and damages incurred as a result of your violation of any of these restrictions. Ghazi will fully cooperate with any law enforcement authorities or court orders requesting or directing us to disclose the identity or location of anyone posting any material in violation of the above paragraphs.
Ghazi may temporarily suspend or completely stop the operation of the system at any time. Ghazi shall have no responsibilities towards Ghazi members or any third party due to the temporary suspension or complete cessation of the operation of the system. The user name and password will be displayed and approved after filling out the form data that will be provided to customers by Ghazi. Ghazi may prevent its customers who have filled out the form data or communicated with the site, despite having passwords, from obtaining a new password or from using their passwords for an indefinite period of time; if Ghazi deems it necessary. Ghazi does not guarantee that its services will be provided in a timely and secure manner, that the results obtained from the services will be correct and reliable, and that the quality of the services will meet expectations, as Ghazi's role is limited to notifying the store of customer requests. Ghazi has the right to backup and delete all or some of the files and messages submitted by members while using the services for some time during periods deemed appropriate by Ghazi. Ghazi will not be responsible for backup and deletion procedures. Ghazi has the ownership and copyright rights arising from the ownership of the information, documents, software, designs, graphics, etc., which it produces itself and/or purchases from outside. Ghazi is not responsible for any meal ordered and not delivered by the store due to its unavailability. Ghazi has the right to publish any information, documents, software, designs, graphics, etc. (such as messages, notices, reports/news and files sent to bulletins) produced by members and uploaded to the system by members and/or sent to another place within the site deemed appropriate by Ghazi and it is possible that this information may be copied and/or published by other users. In such cases, users will not request any fees from Ghazi. The obligation to change the information related to the price and specifications of the product offered for sale through Ghazi belongs to the companies that have restaurants in partnership with Ghazi. In the event of any incorrect information related to the price and specifications of the product, Ghazi may correct the error by canceling the order. Ghazi may send the member to another site on the network. In this case, the member agrees that Ghazi shall not be responsible for the context of the content of the site that the member may access. Ghazi may make any changes to the implementation of this agreement and amend existing materials or add new materials for the purpose of complying with any technical obligations and legislation issued in the future. Ghazi may change the services that do not require membership to a form that requires membership. Ghazi may provide additional services and change some services in part or in full or convert them to a paid service. This site may be unavailable at times to allow for maintenance and updates. Although we will endeavor to inform customers in advance of the unavailability of any mentioned service, this cannot be guaranteed and we reserve the right to modify or withdraw the service at any time.
Comments submitted by users are approved according to the following criteria: Direct relationship: The person submitting the comment must have directly experienced the service through the store. Acceptable content for comment: Ghazi is not obligated to accept any of the comments submitted by users, and some of the reasons we may refuse to publish comments are as follows: Comments that contain an offensive tone, pornography, abuse, racism, hate language, all of which we cannot publish on our site. Comments that are not related to the subject of the store evaluation. Comments that include discrimination based on religion, race, gender, age, marital status, or physical or intellectual disability. Any content that has connotations or indications that violate the traditions of society, or call for an illegal approach. Conflict of interest: Competing restaurants are not allowed to post any negative comments. (Any violations in this regard may lead to the permanent removal of those stores from our site). Allegations of violating health laws. Comments that reflect old and invalid information. Commenters do not represent the opinion of Ghazi website at all, nor the main owner company, nor any of its affiliates. Ghazi website is not responsible for any obligations, claims or losses resulting from any of the comments posted or any of the content on the website. Ghazi ownership: The comments posted on the website are the exclusive property of Ghazi website forever. We have the right to reproduce, modify, translate, transmit and/or distribute all materials related to the comments. Ghazi is not obligated in any way to pay the owners of the comments or any other person or entity for their comments. When your order is accepted, this represents an agreement between you as a customer and the store, and the store alone is responsible for this order. Cash payment is made directly to the store that fulfills the order. If you choose to pay by credit card or prepaid through the site, then the transaction will be executed through Ghazi as an intermediary between you and the store, and the delivery fee or any other fee will be calculated for each order and based on the policy of each restaurant and any delivery fee or other fee will be clearly displayed in the order summary.
Prepaid / Credit Cards: Please read the terms and conditions of the service before using the prepaid / credit card service: The customer is responsible for paying to the store, and the store may charge additional fees if the customer adds a "special order" or "general order" to his order, and these additional orders will be paid in cash upon delivery. The customer has the right to cancel the order if it exceeds one hour of the delivery time specified by the store, and the amount paid by the customer will be refunded to the customer's account. The customer does not have the right to cancel the order after it has been accepted by the store. The process of refunding the amount to the customer's account via the prepaid / credit card payment gateway may take two business days, and in the event of any delay in re-crediting the amount to the customer's account that he paid, the customer must follow up with the bank directly and we will send an email to the customer containing a printed copy of the printed refund notice from the prepaid / credit card payment gateway for his reference in case the customer wishes to review the bank. Customers using the prepaid / credit card payment service are required to be present on their contact numbers. The customer will be compensated by the store in case of any missing or incorrect part of the order (payment is only valid for the missing or incorrect item and the compensation is subject to Ghazi's policy) The customer is fully responsible for executing and submitting the order using the prepaid / credit card payment service after carefully reading all the terms and conditions. Some hotel apartments may charge an additional amount to allow the order to be delivered to the user, in which case the user bears this additional amount.
Ghazi has the right to deduct the order amount and not refund it to the customer in the following cases:
The representative is waiting at the customer's location and trying to communicate with the customer for a period of not less than 15 minutes from the time of arrival.
The representative is not allowed to enter the customer's location for security reasons. (Military area, hospital, university, hotel, private residence).
A change in the customer's address after the time allowed for the customer to cancel the order has expired.
Data Protection
Ghazi is committed to supporting the trust you have given it to handle your personal data. Ghazi and our affiliates will process your data in accordance with applicable data protection regulations. In order to provide certain functions as part of the services, we will need to record your name and any other details on the email address, address, phone number and details related to payments due to us.
Please see our Privacy Policy for more details
Your Responsibilities
Ghazi platform reserves the right to use its system for commercial purposes, and it is prohibited from sending any information prohibited by the system or circulating any unauthorized messages, such as chain letters or suspicious software. It is also prohibited to record or misuse any personal information belonging to others. The User shall be fully responsible for all actions performed under his/her “Username”. Customers shall pay the service fees as previously stated upon delivery of the Products; otherwise, the Products shall not be delivered to the Customers. The User shall not access the Platform or the Services using a third party account or registration without the express consent of the Account Holder. The User shall not use the Platform for any illegal purposes or commit any acts that infringe the intellectual property rights or any Content on the Platform. The User shall also not use the Platform to conduct unauthorized commercial activities other than the authorized use of the “Ghazi” Services. The copying of any Content, including, but not limited to, the content of third party merchant lists and reviews, for the purpose of republishing it in print or online is strictly prohibited. The creation of merchant reviews or blogs for commercial purposes or any other purpose that is not in good faith consistent with the purpose or the Platform is prohibited. The User shall not attempt to gain unauthorized access to other computer systems through the Platform or interfere with any other person or entity’s use or enjoyment of the Platform. The User shall not upload or transmit viruses or harmful, destructive or disruptive files. Finally, the user is prohibited from causing any disturbance or interference with the security of the platform, or any services, system resources, accounts, passwords, servers, or networks connected or accessible through the platform or its associated platforms (including those of our partners).
Price and Payment
The method of displaying our commodity prices may vary depending on the merchant/partner, and according to the applicable regulations, the prices displayed on our platform are valid at the time of each order and may be subject to change later, "Ghazi" reserves the right to impose additional prices and fees (including, but not limited to, delivery fees, small order fees or service fees) on orders made through the platform as displayed when placing an order for its services as it deems necessary for the benefit of its business. Details of prices and additional fees are displayed to the customer before completing the payment process, as when you place an order you agree to all amounts and additional fees and the final "total" amount displayed. The Service Fee and any other fees that Ghazi may subsequently apply will apply to all orders placed through the Platform, including, but not limited to, the Service Fee will apply to all orders placed through the Ghazi Platform without any exceptions. The Service Fee is non-refundable in whole or in part, except in cases of failed orders that were not accepted only. Ghazi reserves the right to amend the value of the Service Fee as it deems appropriate.
